Customer Relationship Management

Esoft delivers advanced, innovative business solutions for optimizing customer relationships. 360-degree view of customers We develop strategies, implement solutions, and provide ongoing support, both onshore and offshore, to help our clients better understand their customers and customer behavior, to manage their relationships, capture relevant data, improve retention, and increase customer value. Our customer relationship management (CRM) capabilities focus on:

• Sales cycle management
  Automate a part of the sales activity to concentrate sales forces on their added value
• Marketing campaigns management
  Focus on the customer added value to prepare the right proposal at the right time
• Customer Service Management
  Keep our promises in terms of commitments, organize activity traceability to marry quality and profitability
• Contact centers management
  Organizer and steer the processing of contact flows by combining efficiency and profitability
• Customer reference base management
  Guarantee customer uniqueness over all Information Systems to offer a complete 360° vision of customers
• Implementing a call center workbench that facilitates improved customer service and increased productivity with outbound calling activities
• Creating a single view of the customer across all lines of business, increasing cross-selling opportunities, and blending corporate and private banking models for maximum efficiencies and application reuse
• Improving the customer ownership experience, increasing sales, and executing tailored marketing campaigns while reducing technology costs

ERP – performance 360°
As the core of your enterprise’s administrative and financial management, your ERP must continuously adapt to new management challenges:

• better process efficiency;
• evolution of your enterprise in its market adaptation cycle
• regulatory requirements
• technological innovation and opening up to other functionalities in CRM, SCM, BI, HR, PLM, etc.
• Reduction in the cost of ownership.

Our offering
With its ERP – Performance 360° offering, Esoft provides you with a continuum of services ranging from consulting to system integration and application outsourcing. This offering is based on an approach aimed at harmonizing the following four performance levers:

• business processes
• human resources
• information system
• Management indicators.

ERP – Performance 360° covers both families of ERP:
Overall ERP: with an all-encompassing approach built around SAP or Oracle E-Business Suite solutions,
Specialized ERPs: with a sector-based and/or business branch approach built around QAD, Microsoft Dynamics AX, Oracle/JD Edwards, Qualiac, TXT, GeneriX, and other solutions.